Membership payments are processed every fortnight from the date you joined. Your payment covers classes from that date for 14 days.
Bende Members are welcome to swap between the Membership options. Simply email email@example.com to change your Membership.
You are welcome to pause your membership at any time, for a minimum of 7 days. You may do this once every 3 months with no fees. Additional suspensions will be charged at a non-refundable rate of $5 per week. If you would like to suspend your Membership simply email us with at least 7 days notice from your next scheduled direct debit payment.
After the initial 6 week minimum term, simply contact us via email with at least 7 days notice from your next scheduled direct debit payment. All requests for cancellations must be made in writing. You will receive an email confirming your cancellation when it has been completed.
Memberships are paid in advance, so no refunds can be awarded once the transaction has been made if you fail to advise within adequate time frames.
We do understand that life can be unexpected, so please discuss your situation with us directly if need be.
The introductory offer can be used once only and is valid for 30 days from the date of your first class after purchasing the pass. If you have already been to a casual session or purchased a 10 class pass, you are still able to purchase the intro month.
As class sizes are limited, we strongly recommend you pre-book online or via the Bende app to reserve your place. Bookings open 7 days in advance.
If you need to cancel, please do so four hours before class starts. If you forget to cancel or are absent, casual and 10 class pass holders will be charged for that class.
Reformer places are limited and valuable to the Bende community. If you “late cancel” (within 2 hours) or are absent (without cancelling) you will be charged a $10 missed class fee. There are no exceptions due to the small class size and popularity of these classes.
All purchases and direct debit transactions are non-exchangeable, non-refundable or non-transferable. Unfortunately we are not able to refund any client for unused Membership periods or casual/10-class passes.
Bende reserves the right to cancel and change teachers, events, classes, workshops and teacher training without prior notice.
We will not pass your email address or any other details on to any other party.