BENDE TERMS & CONDITIONS.

Bende Membership & Class Pass Terms and Conditions

Membership weeks and fortnights

If you are a Bende member, you are welcome to join your unlimited classes in any given week. We do not have a standard ‘week’ or ‘fortnight’, as it will depend on your individual preferences. Your ‘week’ begins on the day of your billing cycle. For example, if you pay on a Wednesday, you can attend your allocated classes between Wednesday and Tuesday.

Membership changes

Bende Members are welcome to swap between the Membership options. Simply email hello@bende.com.au to change your Membership. There is a 3 month minimum term for any revised Memberships.

Suspend your Memberships

We don’t want you to be paying for a Membership you’re not getting value out of, as we realise that life can get busy and fabulous holidays get planned. For this reason, you are welcome to pause your membership at any time, for a minimum of 7 days. You may do this once every 3 months with no fees. Additional suspensions will be charged at a non-refundable rate of $5 per week. If you would like to suspend your Membership simply email us with at least 7 days notice from your next scheduled direct debit payment.

Cancel your Membership

Bende doesn’t want to ‘trap’ anyone into long term financial commitment as we understand circumstances change, but we have a minimum 3 month term to allow you see and feel the benefits of regular, ongoing practice before ending your Membership. After this minimum term, simply contact us via email with at least 7 days notice from your next scheduled direct debit payment. All requests for cancellations must be made in writing, and unfortunately we cannot honour in-studio cancellations. You will receive an email confirming your cancellation when it has been completed. Please note, if you do not receive this email within 48 hours, your cancellation request has not been received.

Memberships are paid in advance, so no refunds can be awarded once the transaction has been made if you fail to advise within adequate timeframes.

We do understand that life can be unexpected, so please discuss your situation with us directly if need be.

Membership Payment

When you sign up for a Bende Membership you pay fortnightly via direct debit bank account or credit card. This transaction commences from the day you sign up.

Intro Pass Validity

The introductory offer is for new clients only and can be used at any Bende Studio.

Booking and Cancellation Policy- Members and Class Pass holders

As class sizes are limited, we strongly recommend you pre-book online or via the Bende app to reserve your place.

If you book a class and can’t make it, please log in to change or cancel your booking. For Reformer classes, if you are regularly absent or cancel within four hours of the class start time, you may lose your booking privileges.

For Mat Classes, Members and Intro Pass holders may have their booking privileges suspended if they regularly miss/late cancel classes within one hour of the class starting.

Pre-bookings can be made 7 days in advance.

Returns & Refunds

All purchases and direct debit transactions are non-exchangeable, non-refundable or non-transferable. Unfortunately we are not able to refund any client for unused Membership periods or Class Passes.

General Terms

Bende reserves the right to cancel and change teachers, events, classes, workshops and teacher training without prior notice.

Privacy Policy

We will not pass your email address or any other details on to any other party.